Scan the most-asked questions about payment, shipping, and refunds—your solution is probably one click away.
We accept all major debit and credit cards through PayPal’s secure gateway—no account required.
Already have PayPal? Log in and pay in seconds.
Prefer to use a partner wallet (Venmo, PayPal Credit, etc.)?
Very option shows up at checkout, so just pick the one that suits you and you’re done.
Your puzzle ships straight from China .
All BERPuzzle products are carefully packed and dispatched directly from China, the global hub for premium jigsaw puzzles. (😜 99 % of the world’s jigsaws are born here—don’t be surprised!)
To ensure reliable and efficient delivery, we automatically assign the most suitable courier service for your destination, including China Post, DHL, or FedEx.
Estimated delivery times from dispatch are as follows:
Once your order is placed, we will arrange shipment within 48 hours and promptly send you a confirmation email containing the courier details and tracking number. You may use this information to monitor the progress of your delivery at any time.
Should you have any questions or require assistance, please feel free to contact us at info@berpuzzle.com. We are always happy to help.
We’re pretty confident you’ll never want to part with your puzzle—but life happens.
If you do need to return it, just let us know within 7 days of delivery.
You’ll cover the outbound shipping back to us (we’ll pick up any import fees our end), and we’ll refund every cent you paid the moment the parcel lands safely in our warehouse.
Ping us directly at info@berpuzzle.com— we’ll get back to you within one business day.
Top-charting hits in 30+ countries—see why collectors and first-timers keep choosing these.
Pieces: 1000
Pieces: 1000
Pieces: 1000
Pieces: 1000
Pieces: 1024
Pieces: 300
Pieces: 300
Pieces: 300
