At BerPuzzle (“we”, “our”, “us”), your privacy is as important as the last piece of the puzzle. This Policy explains what personal data we collect, why we collect it, how we protect it, and the choices you have. By visiting berpuzzle.com (the “Site”) or purchasing our products, you agree to the practices described below.
Who We Are
BerPuzzle is a trading name for Nanjing BerPuzzle E-Commerce Co., Ltd., registered at Room 401, Building 4, YinCheng Kinma-Q Community, 19 Shishi Road, Qixia District, Nanjing, Jiangsu, China. For privacy questions, contact us at info@berpuzzle.com.
Information We Collect
A. Information You Give Us
Order details: name, billing/shipping address, phone, email, payment confirmation.
Cloud servers (Shopify, AWS) – Site hosting & backups.
Analytics (Google Analytics) – aggregated traffic insights; IP anonymised.
Legal or government bodies when required by law.
We never sell, rent, or trade your personal data.
Cookies & Tracking
Essential cookies keep your cart alive; analytics cookies help us understand traffic; marketing cookies remember if our ad brought you here. You can accept, reject, or customise cookies via the banner or browser settings. Rejecting non-essential cookies will not affect core Site functionality.
International Transfers
Data may be stored on secure servers in Singapore, the U.S., or the EEA. Where data leaves your home jurisdiction, we rely on Standard Contractual Clauses or equivalent safeguards approved by Chinese and receiving-country law.
Security
TLS 1.3 encryption in transit; AES-256 at rest.
PCI-DSS compliant checkout; we never see your full card number.
Quarterly vulnerability scans; staff access on least-privilege principle.
Puzzle-boxes packed in opaque film to hide gift contents.
Your Rights (EU/EEA & UK visitors)
Access – receive a copy of your data.
Rectification – correct inaccurate information.
Erasure – “right to be forgotten” unless accounting rules apply.
Restriction – freeze processing while we verify a dispute.
Portability – export order history in CSV.
Object – stop direct marketing at any time.
Withdraw consent – without affecting prior lawful processing.
You may request: categories of personal info, sources, business purpose, third parties, and deletion. We do not sell personal data (as defined by CCPA). Email info@berpuzzle.com with “California Request”.
Marketing Choices
Email: click “Unsubscribe” in any newsletter or email info@berpuzzle.com.
Cookies: adjust via the floating “Cookie Settings” icon.
Promotional pop-ups: click “No thanks” or close the window.
Children’s Privacy
The Site is not directed to children under 13. We do not knowingly collect data from minors. If you believe a child has provided us personal data, please contact us for immediate deletion.
Third-Party Links
Occasional links to museums or artists’ sites are provided for inspiration. We are not responsible for their privacy practices; please review their policies separately.
Changes to This Policy
We may update this Policy to reflect new features or legal requirements. Revisions will be posted here with a new “Last updated” date and, where material, highlighted via email or banner. Continued use of the Site after changes constitutes acceptance.
